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Warranty Policy

1. Warranty Policy

Thank you for choosing Uptimum Tech Solutions.

Your trust matters to us — we’re committed to keeping your brand new or refurbished devices reliable, affordable, and worry-free through honest, transparent support.

At Uptimum Tech Solutions, we take pride in providing high-quality new and refurbished products and accessories to our valued customers. Our warranty and return policies are crafted to offer maximum transparency, peace of mind, and satisfaction during and after your purchase.

To know the warranty period please Contact support at 9217029405 for details.

2. Troubleshooting assistance

A support executive will guide you through step-by-step remote troubleshooting via call or video, ensuring you receive real-time support tailored to your issue. They will help diagnose the problem, walk you through practical solutions, and answer any questions you may have along the way. This process is designed to quickly identify and resolve concerns from the comfort of your home, saving you time and effort.

3. On-Site Warranty Policy

Eligibility

  • Offered on products above ₹20,000.
  • Valid only for purchases from Uptimum Tech Solutions or authorized channels.
  • Anti Tamper Seal must be intact.
  • Starts after completion of delivery.

Scope of On-Site Warranty

  • If your device qualifies, a certified engineer will visit your location to diagnose and resolve hardware-related issues.
  • The service includes repair or replacement of defective components under the defined warranty terms. Unless there is a damage to the product, or failure due to misuse of the device.

Service Availability

  • On-site service is available in most major Indian cities and towns.
    • If your pincode is not serviceable, you must ship the laptop to our service address for repair.
  • Warranty Period Who Pays Shipping?
    Within 6 months of delivery Uptimum Tech Solutions covers both sides.
    After 6 months of delivery Customer covers both sides
  • We’ll assist you with packaging and dispatch instructions to ensure safe transit.

4. Warranty Coverage

We offer a trusted warranty service on all new and refurbished products sold through our platform. The warranty covers defects in materials and workmanship under normal use.

Covered Under Warranty

  • Internal component malfunction (motherboard, RAM, SSD, processor, ports, etc.)
  • Internal hardware failure not caused by misuse
  • Battery backup issues (as per battery warranty terms)

Not Covered

  • Cracked screens, dents, or cosmetic wear
  • Physical or accidental damage (drops, spills, burns)
  • Power surge or improper electrical supply damage
  • Unauthorized modifications or repairs
  • Software issues (OS corruption, virus infections, third-party app errors)

Note: Shipping damage claims require a clear unedited unboxing video. Claims without video proof are invalid.

5. Warranty Service Categories

We classify service types to ensure faster, location-based assistance:

a) Minor Issues (Onsite / Local Center)

  • Software configuration errors
  • Charging or power issues (excluding damage)
  • Keyboard or port malfunction
  • Wi-Fi or Bluetooth not working

If your area is serviceable, our technician will visit.

If not, we may direct you to a nearby service point or arrange pickup if required.

b) Major Issues (Pickup & Repair)

  • Motherboard, RAM, SSD, or display failure
  • Internal component failure unrelated to user damage

For major issues, we arrange pickup, repair at our central facility, and delivery back within 7–14 business days.

6. Battery Warranty in Detail

a) Duration

3 months from purchase date.

b) Performance Guarantee

  • Minimum 90 minutes of backup under normal use.
  • Uptimum Tech Solutions ensures 80%+ battery health on all laptops.

c) Warranty Services

If backup falls below the stated level:

  • Replace battery with new or certified refurbished one, or
  • Offer reimbursement (full or partial).

d) Exclusions

  • Swelling from overcharging or excessive heat
  • Physical damage or tampering
  • Natural degradation beyond 3 months
  • Unauthorized repair attempts

7. Charger & Accessory Warranty

a) Duration

  • 3 months from purchase date.

b) Coverage

  • Covers defects in charging function, connector, or internal circuit.

c) Services

  • Replacement with equivalent accessory (new or refurbished)
  • Reimbursement if replacement unavailable

d) Exclusions

  • Physical damage (cuts, burns, torn wires)
  • Compatibility issues with other devices
  • Unauthorized modification or tampering

8. Warranty Service Procedure

To ensure a smooth and transparent warranty process:

a) How to Contact for Warranty Claims

To raise a warranty claim, contact us via:

  • Call: +91 9217029405

  • Email: info@uptimumtech.in

  • WhatsApp at +91 9217029405

Include:

  • Order ID
  • Registered phone number or email
  • Description of the issue
  • Clear photos or videos showing the problem

b) Troubleshooting Assistance

  • Our support team will respond within 24 to 48 business hours.
  • A support executive will guide you through remote troubleshooting steps via call or video.
  • Many issues are resolved without needing a return or replacement.

c)Resolution Process

  • Repair: Product may be repaired on-site where feasible, or picked up for inspection and repaired at our facility.
  • Replacement: If unrepairable, a replacement of similar or higher specs will be provided.
  • Refund: In cases of unresolved issues, a refund may be processed (after inspection and depreciation, if applicable).

d) Shipping

  • For approved warranty claims, Uptimum Tech Solutions covers both pickup and return shipping costs.
  • For unapproved or invalid claims, the customer bears the logistics cost.
    Warranty Period Who Pays Shipping?
    Within 6 months of delivery Uptimum Tech Solutions will cover the both sides.
    After 6 months of delivery Customer covers both sides.

e) Repair Timeline

  • Minor issues: typically resolved onsite or within 7 days.
  • Major issues: repair and return within 7–14 business days depending on part availability.

9. Limitation of Liability

Uptimum Tech Solutions is not liable for:

  • Loss of data
  • Loss of productivity or time
  • Business or commercial losses
  • Any indirect, incidental, or consequential damages

Our total liability is limited to repair, replacement, or refund as outlined in this policy.

10. Important Reminders

Please keep the following in mind to maintain warranty eligibility:

  • Always use original or certified chargers and adapters.
  • Avoid overcharging or exposing devices to heat or liquids.
  • Keep the invoice, accessories, and packaging for any service claim.
  • Warranty is non-transferable and valid only for the original purchaser.

11. Policy Modifications

Uptimum Tech Solutions reserves the right to modify or update this policy at any time without prior notice.

All warranty claims will follow the latest version available on our website at the time of claim submission.

12. Contact Information

For any support or claim-related assistance:

Email: info@uptimumtech.in

WhatsApp at +91 9217029405

Last Updated: 18 April 2026

This policy applies to purchases made on or after this date. Orders placed before 18 April 2026 remain covered under the previous policy, which did not include on-site warranty or free shipping benefits.